Tofu - San Mateo, CA
posted about 2 months ago
Tofu is an early stage generative AI startup located in the SF Bay Area, specifically in San Mateo, where we are building a unified platform for creating hyper-personalized, omnichannel campaigns at scale that convert leads for B2B Marketing teams. Our target customers are mid-market and enterprise Marketing leaders, and we work closely with their demand generation, product marketing, and content teams. Our founders have backgrounds from prominent companies such as Meta, Google, Twitter, and Slack, bringing deep expertise in both the technical domain (AI/ML/NLP) and the business domain (B2B marketing). This unique combination allows us to understand the pain points of our customers and apply technology effectively to build a scalable product that users love. We are backed by top venture capitalists in the Bay Area, including Index Ventures and SignalFire, and we are experiencing growth in revenue while being well-capitalized. In this role, we are seeking a proactive, fast-moving, and empathetic Customer Onboarding Manager who will work closely with our customers during their initial onboarding phase with Tofu. The ideal candidate will have experience with martech/salestech products and complex SaaS products. This position is critical in defining our go-to-market (GTM) strategies, which include improving and documenting our onboarding process, diagnosing and resolving technical issues, facilitating the transition to annual contract conversions, ensuring customer adoption and satisfaction, and translating customer feedback and bugs to our product and engineering teams. We are looking for a doer who enjoys working closely with customers and product/engineering teams, someone who can delve into the details of our products and think ahead to ensure customer success and quick realization of positive ROI. This role offers high levels of ownership and autonomy, the ability to work cross-functionally with a high-performing team, opportunities for leadership skill development, and the chance to work within the generative AI software space. Our team consists of kind, talented, yet humble individuals who work hard and maintain a high level of intensity while also valuing work-life balance. Our team is based in the Bay Area and collaborates in the office three days a week to foster a strong team culture and accelerate our progress.