Customer Onboarding Manager - Presales (Remote)

Fireflies - San Francisco, CA

Full-time - Mid Level

Remote - San Francisco, CA

51-100 employees

Professional, Scientific, and Technical Services

About the position

As a Customer Onboarding Manager at Fireflies.ai, you will be pivotal in ensuring a seamless onboarding experience for our clients. This role involves close collaboration with various teams, including pre-sales, customer success, and engineering, to manage the onboarding process and maintain client satisfaction. The ideal candidate will possess strong communication skills and a passion for delivering exceptional customer experiences in a fast-paced environment.

Responsibilities

• Maintain impeccable communication via email and calls with international clients, serving as the main point of contact for onboarding and relationship-building.
• Handle enterprise-level clients in a dynamic environment, leveraging prior experience in consulting or customer success.
• Manage a portfolio of clients to meet quarterly onboarding and pre-sales targets, consistently delivering high-quality results.
• Seamlessly manage pre-sales conversations and the onboarding process for new clients, ensuring a smooth transition from prospect to active user.
• Utilize tools like Slack, Salesforce, Stripe, HubSpot, and Google Suite for client communication, task tracking, and relationship management.
• Operate with a high level of ownership and independence, providing regular updates in a fully remote environment.

Requirements

• 3+ years of experience in customer onboarding, pre-sales, client success, or account management, preferably with enterprise clients.
• Proven track record of achieving or exceeding client satisfaction and performance targets in a fast-paced environment.
• Excellent verbal and written communication skills, with the ability to communicate complex information clearly.
• Experience working remotely with a proactive approach to communication and problem-solving.
• Strong organizational skills to manage multiple clients and deadlines simultaneously.
• Familiarity with tools like Slack, JIRA, Salesforce, and HubSpot.

Nice-to-haves

• Experience with pre-sales support and onboarding processes is a plus.
• Flexibility to work in EST/PST timezones.

Benefits

• Competitive compensation
• Remote work flexibility
• Opportunities for lateral movement within the team
• Paid time off and flexible leave policy
• No boss culture
• Flexible working hours
• LGBTQ+ friendly
• Company offsites/virtual retreats
• Tech reimbursements