Customer Onboarding Manager

Tekmetric - Houston, TX

Full-time - Mid Level

Remote - Houston, TX

About the position

The Customer Onboarding Manager at Tekmetric is responsible for guiding new customers through the onboarding process, ensuring they understand the product's capabilities and best practices for adoption. This role involves collaborating with various teams to provide superior service and support, while also developing strong relationships with customers to facilitate their success with the Tekmetric platform.

Responsibilities

• Become a Tekmetric Product Expert
• Provide detailed account walkthroughs and assist new customers with implementation
• Clearly communicate account setup requirements and expectations with customers and key stakeholders
• Educate customers on Tekmetric capabilities and best practices to simplify adoption
• Record customer implementation needs, requests, and questions in Hubspot and communicate to key Tekmetric leadership
• Ensure customers receive superior service
• Collaborate with sales, customer success, operations, support, and engineering teams
• Leverage feedback for continuous improvement to the onboarding process
• Develop a deep understanding of customers' business and operational objectives
• Listen carefully to information provided by customers and ask clarifying questions
• Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders
• Run and manage customer data migrations

Requirements

• 1-2 years' experience in Customer Onboarding or a customer facing function
• Project Management Skills
• Track record of proactively resolving escalated client service issues
• Experience establishing and growing relationships with all levels within enterprise organizations
• Ability to improve team processes and direction
• Bachelor's degree preferred

Nice-to-haves

• Experience in a startup-like, dynamic environment
• Self-directed leadership skills
• Intellectual curiosity and analytical thinking

Benefits

• Continuing education credits
• AD&D insurance
• Disability insurance
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• Prescription drug insurance