Tipalti - Plano, TX
posted about 2 months ago
As a Customer Onboarding Optimization Manager at Tipalti, you will leverage a data-driven approach to enhance decision-making and gain a comprehensive understanding of our rapidly growing business. Your primary responsibility will be to support the Customer Onboarding organization through meticulous reporting, data analysis, and process management. This involves analyzing onboarding processes, identifying areas for improvement, and implementing strategies that enhance client satisfaction and operational efficiency. You will play a pivotal role in designing, developing, and rolling out scalable processes that align with the strategic goals of the organization, ensuring sustainable growth and continuous improvement. In this role, you will generate and maintain comprehensive reports to track key performance indicators (KPIs), monitor the progress of organizational objectives, and assess operational efficiency. You will analyze current customer onboarding processes and workflows to identify bottlenecks and inefficiencies, proposing and implementing solutions that streamline operations, reduce time-to-value for customers, and enhance overall customer satisfaction. Your analytical skills will be crucial as you monitor data to identify trends, patterns, and areas for improvement, providing insights that influence proactive decision-making. Collaboration will be key in this position, as you will work with cross-functional teams to design, implement, and optimize processes, ensuring alignment with organizational goals and objectives. You will also develop and update comprehensive documentation and training materials for internal use, equipping team members with the knowledge and tools needed for effective customer onboarding. Additionally, you will contribute to the development and execution of strategic initiatives aimed at enhancing operational efficiency and driving business growth, while analyzing customer feedback post-onboarding to drive enhancements and improvements. Your role will also involve leading the design and rollout of scalable onboarding processes that align with the company's strategic vision and growth objectives, acting as a program and project manager for process-related initiatives.