Vensure Employer Solutions - Miami, FL
posted 2 months ago
As an Onboarding Specialist, you will play a crucial role in guiding hotel clients through their transition from traditional methods to our innovative digital platform. This position requires you to establish and maintain strong relationships with both new prospects and existing accounts. Your effective communication and interpersonal skills will be essential in ensuring a smooth onboarding process and helping clients achieve their goals. You will be responsible for educating customers on how to optimize their product setup, ensuring they have the quickest path to success. This includes conducting onboarding meetings, company presentations, and product demonstrations to eliminate any roadblocks that may hinder the customers' progress. In this role, you will need to understand and align with the goals and challenges of your customers, fostering robust relationships across diverse organizational levels. You will spearhead success planning and conduct Executive Business Reviews to ensure that clients are maximizing their offerings. Actively gathering and relaying customer feedback to internal teams will be a key part of your responsibilities, as will collaborating cross-functionally to enhance the overall customer journey. Additionally, you will be tasked with innovating and implementing process improvements to boost team efficiency and service quality, ensuring that our clients receive the best possible support throughout their onboarding experience.