Trimble - Lake Oswego, OR
posted about 2 months ago
As a Customer Onboarding Specialist at Trimble, you will play a pivotal role in enhancing the customer experience by ensuring a seamless transition for customers post-sale. Reporting to the Manager of Americas Customer Onboarding, your primary responsibility will be to facilitate the onboarding process for new customers utilizing the Trimble Construction One (TC1) platform. This role is crucial in fostering strong relationships with customers, driving product adoption, and ultimately contributing to customer satisfaction and retention. You will be at the forefront of our customers' journey, ensuring they receive personalized onboarding experiences tailored to their specific needs and subscription details. Your responsibilities will include executing onboarding plans that guide customers from the initial signature through to active product adoption, and eventually handing them off to a permanent Customer Success Manager (CSM). You will create and maintain Success Plans in collaboration with customers, ensuring that their goals and objectives are clearly understood and tracked. Additionally, you will be tasked with optimizing the onboarding process, leveraging your expertise in customer success and project management to collaborate with cross-functional teams. Monitoring key metrics to measure the success of the onboarding process and customer adoption will also be a critical part of your role, as will reporting status updates to leadership on TC1 onboarding projects. You will facilitate the collection of customer feedback, addressing potential issues promptly, and communicating any risks to cross-functional teams while defining resolutions. Identifying resources needed to help customers learn best practices and achieve better outcomes will be essential, and you will work collaboratively to find or develop those resources. This position is designed for someone who is passionate about customer success and is eager to make a significant impact on the customer onboarding experience at Trimble.