Customer Onboarding Specialist

$50,000 - $55,000/Yr

Validity - Broomfield, CO

Full-time - Entry Level

Hybrid - Broomfield, CO

Professional, Scientific, and Technical Services

About the position

Onboarding Specialists at Validity are enthusiastic problem solvers! The Customer Onboarding Specialist loves to troubleshoot client problems, as well as view and analyze situations from a very logical, systematic perspective. In this role, the Customer Onboarding Specialist will be responsible for onboarding and training new clients with the end goal of ensuring product adoption and usage. We believe that businesses are human, and our team is committed to identify, instrument and help you implement thoughtful and profitable ways to drive revenue from your business. This is a hybrid office-based position, requiring 3 days per week in our Broomfield office.

Responsibilities

• Help Validity clients understand and implement our solutions during their Onboarding Journey.
• Provide product implementation assistance and in-depth product training, either face-to-face or by hosting training webinars or online group training sessions.
• Monitor, communicate, follow-up, test and troubleshoot with the client to ensure that all requirements to start using the solutions have been met.
• Ensure processes are followed and workflows are relevant and implemented correctly.
• Discover, analyze, and give feedback on gaps in the customer experience and work cross-functionally with other teams to address such gaps.
• Contribute to the creation of digital education assets to support customer training and implementation.
• Build relationships, collaborate, and work cross-functionally with key business stakeholders.

Requirements

• 2-3 years of Customer Success, Customer Service, Customer Support, Technical Support experience.
• Proven ability to work in a fast paced, iterative department with rapidly changing conditions.
• Excellent time management skills.
• Ability to troubleshoot client problems and complex product issues.
• Passion for diving into the numbers and analyzing performance with data analysis skills.
• Public speaking or advanced presentation skills.

Nice-to-haves

• Knowledge of email deliverability and/or email delivery (i.e. ESP's).
• Previous knowledge of the Salesforce CRM application including data structure and API integration.
• Previous SAAS experience.

Benefits

• Salary range $50,000 - $55,000 plus benefits, bonus opportunities and stock options.