Customer Onboarding Specialist

$55,000 - $70,000/Yr

Softpoint - Scottsdale, AZ

Full-time - Entry Level

Scottsdale, AZ

Professional, Scientific, and Technical Services

About the position

The Customer Onboarding Specialist at SoftPoint LLC is responsible for managing the onboarding process for new customers in the hospitality industry. This role involves coordinating with clients, internal teams, and vendors to ensure a smooth and timely setup of the software designed to enhance guest experiences and streamline operations for hospitality businesses.

Responsibilities

• Coordinate with clients, internal teams, and vendors to ensure timely onboarding of new customers.
• Manage client onboarding timelines and ensure all parties meet project deadlines.
• Help configure the software to meet the client's needs.
• Provide customer service and support throughout the onboarding process.
• Conduct data entry and data migration for new clients.

Requirements

• Proven work experience as a Customer Onboarding Specialist or similar role.
• Strong communication and interpersonal skills.
• Excellent organization and time management skills.
• Proficiency with project management tools and software.
• Tech savvy and ability to learn new systems quickly.
• Knowledge of the hospitality industry is a plus.

Benefits

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance