Customer Operations Coordinator

Spindrift - Newton, MA

Newton, MA

Beverage and Tobacco Product Manufacturing

About the position

The position involves managing customer orders and coordinating outbound shipments to ensure timely and accurate delivery. The role requires effective communication with various teams, including Sales and Accounting, to resolve issues and improve processes. The individual will be responsible for maintaining records and tracking shipments, ensuring that all operations align with company guidelines.

Responsibilities

• Receipt and verification of customer orders to process as per company guidelines in an accurate and timely manner. Responsible for up to 5,000 customer orders per year.
• Coordinate outbound shipments with warehouses, freight partners, and internal supply chain team to ensure shipments are executed on time and in full.
• Track outbound shipments to verify timely fulfillment, delivery, and invoice creation.
• Maintain effective communication with Sales team and customers to resolve issues/challenges.
• Work with Accounting team to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, etc.) are addressed and resolved as needed.
• Independently identify and resolve issues with freight and warehousing partners for all shipments containing incomplete or inaccurate information.
• Identify opportunities to improve procedures and policies that add value to the business.
• Maintain tracking and tracing customer data records both on and off ERP system.