Spindrift - Newton, MA
posted 3 months ago
The Customer Operations Coordinator at Spindrift is a pivotal role that involves managing customer orders and ensuring seamless communication between various teams. This position is responsible for the receipt and verification of customer orders, processing them according to company guidelines in an accurate and timely manner. The coordinator will handle up to 5,000 customer orders annually, necessitating a high level of attention to detail and organizational skills. Effective communication with the Sales team and customers is crucial to resolve any issues or challenges that may arise during the order process. In addition to order management, the Customer Operations Coordinator will develop and maintain relationships with both internal and external partners, representing Spindrift Customer Operations for their designated customer base. Collaboration with the Accounting team is essential to address and resolve any finance-related issues, such as order discrepancies, credit holds, and pricing concerns. The role also requires the ability to independently identify and resolve issues with freight and warehousing partners, particularly for shipments that contain incomplete or inaccurate information. The coordinator will be expected to achieve corporate goals as well as specific functional objectives, identifying opportunities to improve procedures and policies that add value to the business. Maintaining accurate tracking and tracing of customer data records, both on and off the ERP system, is also a key responsibility of this position.