Sage Freight - Brentwood, TN
posted 4 months ago
The Customer Operations Coordinator at Sage Freight is a vital role that focuses on ensuring the smooth operation of freight logistics and customer service. This position is responsible for entering shipments into the system, scheduling appointments for pick-up and delivery, and maintaining communication with customers regarding their shipments. The coordinator will also be tasked with updating multiple platforms with shipment information and ensuring that customer Key Performance Indicators (KPIs) are met. This role requires a high level of attention to detail and the ability to multitask effectively in a fast-paced environment. In addition to the core responsibilities, the Customer Operations Coordinator will monitor tender acceptance and customer scorecards, working closely with the coverage team to ensure that loads are shipped as scheduled. The position is designed to foster a culture of energy, integrity, and passion, with a strong emphasis on developmental opportunities for team members. After the initial training period and completion of the Company Core Books, the position qualifies for a monthly bonus, providing an incentive for high performance and commitment to the role.