Customer Operations Coordinator

$39,420 - $45,768/Yr

Li & Fung Limited - New York, NY

Full-time - Entry Level

Hybrid - New York, NY

About the position

The Customer Operations Coordinator plays a vital role in managing order entry, coordinating shipments, and serving as the primary liaison between customers, production teams, and internal stakeholders. This position is essential for ensuring customer satisfaction and efficient operations within a fast-paced environment.

Responsibilities

• Oversee order entry for furniture retail accounts, including Mexico-based production and Furniture Retail customers.
• Serve as the primary point of contact for customers, providing timely updates on shipping requirements, delays, and order statuses.
• Manage order acknowledgment in EDI fulfillment systems and ensure invoicing accuracy via customer portals.
• Facilitate the smooth handoff of Asia-origin orders to the Asia team for direct handling, while supporting the transition process as needed.
• Collaborate with the inventory team to report on arrivals and communicate ready dates for shipments to customers.
• Build and prioritize truckloads for shipments, proactively addressing and resolving delays.
• Provide consistent open-order reports to customers and send timely reminders for ready-to-ship orders.
• Approve credit requests and partner with the Accounts Receivable (AR) team for final approvals.
• Communicate price change notifications and coordinate with merchandisers to secure necessary documentation.
• Act as a liaison between customers and internal stakeholders, ensuring seamless communication and customer satisfaction.
• Generate and distribute invoices for prepaid accounts and maintain accurate reporting for on-order statuses.
• Provide ongoing updates and reports to customers regarding inventory, order fulfillment, and shipping timelines.
• Assist in planning and forecasting domestic stock orders for key accounts.
• Ensure inventory aligns with customer demand forecasts and collaborates with internal teams to optimize stock management.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field (or equivalent experience).
• 3+ years of experience in order management, customer service, or logistics coordination, preferably in the furniture or retail industry.
• Proficiency in EDI systems, customer portals, and order fulfillment tools.
• Strong knowledge of inventory management and shipment prioritization processes.

Nice-to-haves

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with ERP systems is a plus.
• Analytical mindset with a strong attention to detail and problem-solving abilities.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance