Customer Operations Coordinator

$22 - $30/Yr

Packsize - Salt Lake City, UT

Full-time - Entry Level

Salt Lake City, UT

Administrative and Support Services

About the position

Packsize is a leading automation company that enables more efficient and sustainable packaging processes from packing to unboxing. We propel our customers and the industry forward, always looking to innovate and improve. To us, packaging is about much more than a box; it's about delivering what's right for our customers, for their customers, and for our planet. We are looking for the next awesome member of the Customer Operations Team. This role is a key part of an extraordinary team that delivers customer WOW each day! This role will specialize in the customer experience related to general customer service, order processing, and fulfillment and ensure our customers are taken care of from PO to delivery.

Responsibilities

• Deliver superior customer service as a member of the Customer Operations team.
• Build and maintain relationships with internal and external customers.
• Troubleshoot customer issues and resolve them completely.
• Obtain product knowledge to ensure accurate information is provided to customers.
• Process orders and follow through until confirmed delivery.
• Interact daily with vendors and suppliers in a third-party or drop-ship scenario.
• Monitor inventory levels to ensure service level agreements are achievable.
• Track orders shipped to enterprise customers via various transportation methods.

Requirements

• Experience in customer service, supply chain, procurement, logistics coordinator, or similar is preferred.
• Bachelor's Degree preferred, or equivalent combination of education, training, and experience.
• Experience in packaging/manufacturing/transportation/supply chain is a plus.
• Exceptional Customer Service experience and skill set.
• Excellent written/verbal communication and organizational skills.
• Strong attention to detail.
• Ability to prioritize responsibilities and multi-task.
• Willingness to work in a team atmosphere.

Nice-to-haves

• Knowledge of Microsoft Office, Google Suite, ERP/CRM/TMS systems (SAP, Salesforce, BluJay), and BI Tools/Reporting.
• Bilingual - Spanish Preferred.
• Proficient with Microsoft Excel (lookups, array formulas, pivot tables, VBA, etc.).
• Ability to learn new software programs and processes with ease.

Benefits

• Paid time off
• Medical
• Dental
• Vision
• Short Term/Long Term Disability
• Life insurance
• 401(k) matching