Fireblocks - New York, NY
posted 3 months ago
Fireblocks is seeking a Customer Operations Enablement Manager to join our dynamic team in New York, NY. This full-time position is pivotal in enhancing our customer operations and ensuring that our clients receive the highest level of service. The ideal candidate will be responsible for developing and implementing strategies that improve operational efficiency and customer satisfaction. You will work closely with various teams, including customer support, product management, and sales, to identify areas for improvement and create training programs that empower our customer operations team. In this role, you will analyze current processes and workflows, gather feedback from team members and customers, and utilize data-driven insights to propose actionable solutions. You will also be responsible for onboarding new team members, ensuring they are equipped with the necessary tools and knowledge to excel in their roles. Your ability to communicate effectively and foster collaboration across departments will be essential in driving our customer operations initiatives forward. As a Customer Operations Enablement Manager, you will play a key role in shaping the customer experience at Fireblocks. You will be expected to stay updated on industry trends and best practices, continuously seeking ways to enhance our service offerings. This position offers an exciting opportunity to make a significant impact within a fast-paced and innovative company.