Customer Operations Important Specialist

$49,920 - $66,560/Yr

Achilles USA - Everett, WA

Full-time - Entry Level

Everett, WA

Amusement, Gambling, and Recreation Industries

About the position

The Customer Operations Important Specialist role at Achilles USA, Inc. focuses on ensuring customer order requirements are met through effective operational delivery. The position involves managing the supply chain from purchase to delivery, aiming for successful on-time delivery while minimizing operational costs. The specialist will provide personalized customer service, communicate with overseas operations, and handle various documentation and reporting tasks.

Responsibilities

• Ensure customer order requirements are met through operational delivery.
• Manage all stages in the supply chain from purchase to delivery.
• Quickly strategize and coordinate resources using support tools provided by the company.
• Deliver personalized customer service while meeting company sales goals of imported product line.
• Interpret written or spoken material into Japanese and ensure meaning and context are maintained.
• Communicate with overseas operations, vendors, suppliers, and customers.
• Issue purchase orders for resale products from overseas operations.
• Facilitate managerial approval of purchase orders for import/resale products.
• Process third-party inventory releases for resale products by managing documentation and communication with warehousing and logistics partners.
• Reconcile customer purchase orders for ERP, including verification of part number, pricing, and incoterms.
• Provide accurate order confirmations for customer purchase orders as needed.
• Maintain daily open order customer files and submit reports to customers when required.
• Maintain daily customer inventory files and submit reports to management and customers when required.
• Conduct monthly reconciliation of third-party located inventory and update sales forecasts as requested.
• Cross-train with other departments.
• Investigate and provide supporting documents for all third-party inventory discrepancies for adjustment.
• Identify cost-saving opportunities proactively.
• Assist in reducing administrative non-value-added processes.
• Compile statistics and prepare various reports for management.
• Attend virtual or off-site seminars as required.

Requirements

• Bachelor's degree or 2+ years of experience in a customer service-focused environment.
• Proficiency in conversational and written Japanese is required.
• Two to five years of customer account management and logistics experience.
• ERP order processing experience in a manufacturing environment.
• Proficiency in Adobe and Microsoft Office (Excel, Word, Outlook, PowerPoint, Teams).
• Strong problem-solving skills and excellent written, verbal, and communication skills.
• Ability to handle complexity and attention to detail.

Nice-to-haves

• Experience in order fulfillment.

Benefits

• 401(k) with 4% employer match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Discretionary yearly bonus based on performance