Southern California Edison - Pomona, CA
posted 3 months ago
Join the Clean Energy Revolution as a Customer Operations Senior Specialist at Southern California Edison (SCE). In this pivotal role, you will be part of the Customer Billing Operations (CBO) team, responsible for managing billing for over 5 million service accounts across SCE's territory. Your primary focus will be to provide technical and operational support for billing operations, ensuring the transition to new systems, tools, and processes is smooth and effective. You will engage in various operational functions, including managing unique and complex customer rates, testing enhancements to billing and meter data management systems, and conducting root cause analyses of accounts. Your expertise will be crucial in developing and implementing new tools and processes to support customer-critical issues and operational efficiency. As a Customer Operations Senior Specialist, you will also serve as a subject matter expert, supporting cross-functional operational projects, regulatory proceedings, and IT implementations. This includes user acceptance testing of new tariffs and the development of business and training requirements. You will represent CBO's interests in various projects and activities across Customer Service and other departments, ensuring that the team's needs and objectives are met. Your role will require exceptional interpersonal skills, as you will communicate effectively with a wide range of collaborators, including customers, regulators, IT, business analysts, managers, and peers. In this dynamic and collaborative environment, you will be expected to think critically and creatively to resolve complex billing issues, improve customer satisfaction, and enhance operational processes. If you are passionate about making a difference and growing your skills in a challenging and rewarding career, we encourage you to apply for the Customer Operations Senior Specialist position.