customer operations specialist

$41,600 - $47,840/Yr

Unclassified - Louisville, KY

posted 2 months ago

Full-time - Entry Level
Remote - Louisville, KY

About the position

The Customer Operations Specialist role is designed for individuals who are passionate about customer service and have a strong background in operations. This position involves managing purchase orders, ensuring accurate order processing, and serving as a liaison between customers and the company. The role is hybrid, allowing for remote work two days a week, and is temporary to permanent, offering a competitive hourly wage.

Responsibilities

  • Handle purchase orders from generation to submittal to the client
  • Build purchase orders in the Order Management System
  • Verify customer information and pricing, ensuring quantities match the shipping system
  • Enter orders into the system
  • Act as a liaison between the customer and the company
  • Verify and reconcile financial information
  • Problem solve account and billing issues

Requirements

  • 4 years of experience in a related field
  • Experience handling order processing for a distribution company
  • Accounting experience in Accounts Payable (A/P), Accounts Receivable (A/R), or billing
  • Experience working with purchase orders
  • High School Diploma or GED
  • Proficient in MS Office

Nice-to-haves

  • Experience in Third Party Logistics
  • Strong verbal and written communication skills

Benefits

  • Health insurance
  • Incentive and recognition program
  • 401K contribution
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