customer operations specialist

$41,600 - $47,840/Yr

Unclassified - Louisville, KY

Full-time - Entry Level

Remote - Louisville, KY

About the position

The Customer Operations Specialist role is designed for individuals who are passionate about customer service and have a strong background in operations. This position involves managing purchase orders, ensuring accurate order processing, and serving as a liaison between customers and the company. The role is hybrid, allowing for remote work two days a week, and is temporary to permanent, offering a competitive hourly wage.

Responsibilities

• Handle purchase orders from generation to submittal to the client
• Build purchase orders in the Order Management System
• Verify customer information and pricing, ensuring quantities match the shipping system
• Enter orders into the system
• Act as a liaison between the customer and the company
• Verify and reconcile financial information
• Problem solve account and billing issues

Requirements

• 4 years of experience in a related field
• Experience handling order processing for a distribution company
• Accounting experience in Accounts Payable (A/P), Accounts Receivable (A/R), or billing
• Experience working with purchase orders
• High School Diploma or GED
• Proficient in MS Office

Nice-to-haves

• Experience in Third Party Logistics
• Strong verbal and written communication skills

Benefits

• Health insurance
• Incentive and recognition program
• 401K contribution