Randstad - Louisville, KY
posted 2 months ago
The Customer Operations Specialist position is an exciting opportunity for individuals looking to advance their careers in a dynamic environment. This role is essential in ensuring customer satisfaction and loyalty by effectively managing order processing and acting as a liaison between customers and the company. The ideal candidate will possess a positive and professional demeanor, understanding the critical nature of maintaining strong customer relationships. This position is based in the East End of Louisville and offers a hybrid work model, allowing employees to work from home two days a week. The role is temporary to hire, with a pay range of $20 to $23 per hour, depending on experience and qualifications. In this role, the Customer Operations Specialist will be responsible for handling purchase orders from generation to submission to clients. This includes building purchase orders in the Order Management System, verifying customer information and pricing, and ensuring that quantities match with the shipping system. The specialist will also enter orders into the system, verify and reconcile financial information, and problem-solve any account and billing issues that may arise. The position requires a strong attention to detail and the ability to communicate effectively with both customers and internal teams. Candidates should have prior experience in operations or a related field, particularly in handling order processing for a distribution company. Familiarity with accounting practices, including accounts payable, accounts receivable, and billing, is essential. Proficiency in MS Office is also required, as the role involves significant data entry and communication tasks. This position is ideal for individuals who thrive in a fast-paced environment and are committed to delivering exceptional customer service.