Customer Operations Specialist

$40,000 - $43,000/Yr

Hub Group - Whitestown, IN

posted 14 days ago

Full-time - Mid Level
Whitestown, IN
1,001-5,000 employees
Support Activities for Transportation

About the position

The Dedicated Customer Operations Specialist role at Hub Group is focused on supporting customer needs on-site, managing carrier interactions, and ensuring efficient operations within the logistics and transportation sector. This position emphasizes professional communication, problem-solving, and the ability to exceed customer expectations through effective management of shipments and carrier relationships.

Responsibilities

  • Build new shipments based on customer specific requirements and standard operating procedures.
  • Monitor load acceptance and Electronic Data Interface to ensure freight requests are covered.
  • Coordinate and set appointments for pick-up and delivery of freight.
  • Organize the efficient use of the company's fleet of Dedicated drivers.
  • Develop strong carrier relationships to ensure high level of service and communication.
  • Develop spot and long-term strategies with carriers by identifying their capacity needs and matching those needs with consistent opportunities.
  • Interact with carrier base, including rate negotiations, shipment requirements, and load tendering.
  • Obtain and enter carrier quotes and capacity into the system.
  • Pull tracking updates through partner carrier systems, email, and phones, then push these updates to external/internal customers management via Hub's systems.
  • Identify potential operational issues and start the resolution process with team members.
  • Advise team members and Management team about operational issues as required.
  • Manage daily operations to positively impact Truck Brokerage KPIs and ensure customer scorecards metrics are met.

Requirements

  • Significant customer service or call center experience is required.
  • Solid understanding of transportation and logistics principles, and supply chain network behavior.
  • Understanding of the flatbed industry is required.
  • Experience with DAT, Internet Truck Stop, and other predictive market resources is required.
  • Excellent verbal and written communication skills.
  • Working knowledge of various Microsoft Office products including, but not limited to Excel and Word.

Nice-to-haves

  • Self-starter with the ability to communicate and interface effectively with customers, carriers, and team members.
  • Exhibit problem-solving skills with the ability to establish and prioritize workload.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Paid time off
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