Customer Order Specialist

$56,160 - $68,640/Yr

Zeiss Group - Dublin, CA

Full-time - Entry Level

Dublin, CA

5,001-10,000 employees

About the position

The Customer Order Specialist at ZEISS Group serves as the primary contact for all communications related to orders and shipments of CZMI products for global customers within their assigned territory. This role is crucial in managing the entire order process from receipt to shipment and invoicing, ensuring timely and accurate service while coordinating with internal teams to resolve any issues that arise.

Responsibilities

• Provide timely response and follow-up on all customer inquiries and complaints; if needed, arrange review with affected internal teams needed for resolution and coordinate response to customer.
• Validate and book orders to ensure correct product configuration, accuracy of pricing and discounts, regulatory requirements as well as validation of requested delivery dates and scheduling; provide status of open orders and shipments to the customer.
• Monitor orders and work with production control, shipping and logistics to acquire needed product information for shipment. Review scheduled ship dates to reflect changes in customer's delivery requirements. Review backlog and update or escalate accordingly.
• Provide order status reports as required. Adhere to month-end cut-off schedules.
• Process orders, returns, exchanges, cancellations, and price adjustments in accordance with established work instructions and procedures.
• Prepare documentation for international shipments as needed in coordination with international traffic team.
• Prepare Letter of Credit documentation as required.
• Provide back-up to other team members as required.
• Assist with and conduct testing in SAP for updates relating to order administration and document results as required.
• Assist with creation and revision of order administration work instructions as needed.
• Analyze and trouble-shoot errors encountered during booking process, coordinate resources for resolution; document and communicate as necessary.

Requirements

• BA or BS degree preferred
• Requires three (3) years of related experience in Order Administration; international order experience highly desirable
• Ability to respond to inquiries and/or complaints from customers and regulatory agencies.
• Excellent written and verbal communication skills
• Proficiency with SAP ERP and CRM highly preferred
• Experience with Microsoft Office suite of products and MS Outlook or similar software applications
• Experience with international shipping guidelines and terminology
• Teamwork skills and ability to work effectively in group situations
• Strong interpersonal skills to develop rapport and trust with clients and co-workers
• Letter of Credit experiences and familiarity with export documentation preferred.

Nice-to-haves

• Experience with international shipping guidelines and terminology
• Letter of Credit experiences and familiarity with export documentation preferred.

Benefits

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• Performance Bonus