Customer Pay Collector - Orlando, FL

Lincare - Orlando, FL

Full-time - Entry Level

Orlando, FL

Ambulatory Health Care Services

About the position

The Customer Pay Collector is responsible for managing incoming and outgoing calls to ensure efficient collection of customer pay balances. This role focuses on maintaining professional communication, processing payments, and resolving patient complaints while meeting collection goals.

Responsibilities

• Represents the company through professional conversation by means of inbound and outbound calls
• Collects and processes payments, payment plans, and recurring payments
• Ability to work effectively both individually and as a team
• Initiate resolution to patient complaints
• Advises collections department of required actions for billing
• Submit all Change of Insurance information
• Handles mail for the center including responding to requests for information

Requirements

• Strong communication skills
• Experience in customer service or collections
• Ability to work independently and as part of a team
• Problem-solving skills
• Attention to detail

Nice-to-haves

• Familiarity with billing and insurance processes
• Experience with call center operations

Benefits

• Health insurance
• Paid time off
• 401(k) plan