Inovalon - Minneapolis, MN
posted 2 months ago
Inovalon, Inc. is seeking a Customer Product Support Analyst I to join our team in Minneapolis, Minnesota. This role is pivotal in ensuring that our customers receive the highest level of technical support for our network's supported products. The Customer Product Support Analyst will be responsible for responding to inbound customer requests through various channels including phone, email, and chat. The primary focus of this position is to provide technical assistance on application software, operating systems, and integrated third-party products, ensuring that customer issues are resolved efficiently and effectively. The successful candidate will manage the progress toward resolution of customer inquiries and document all communications throughout the lifecycle of reported issues. This role requires a proactive approach to problem-solving, as the analyst will need to identify beneficial product opportunities for existing customers and communicate these to the sales team. Adherence to Inovalon's policies, procedures, and mission statement is essential, as is compliance with confidentiality and HIPAA requirements. The Customer Product Support Analyst will also be expected to fulfill additional responsibilities as needed to support the operational and financial success of Inovalon. This position is ideal for individuals who thrive in a fast-paced, detail-oriented environment and are passionate about providing exceptional customer service. The role offers an opportunity to contribute to the healthcare ecosystem by empowering customers with data-driven solutions that improve outcomes and economics.