Customer Program Manager

About the position

PARKER CHOMERICS is a global leader of engineered material solutions for EMI shielding and thermal management of electronic devices. Headquartered in Woburn, MA, we are a leading division of Parker Hannifin, a global Fortune 500 company (NYSE: PH). Our sales, applications engineering, and manufacturing teams enable our global customers to provide cutting edge electronics for many markets. Our products empower the next generation of 5G telecommunications gear, autonomous vehicles and advanced defense technologies. Our dynamic workplace challenges our team to think differently and be thought leaders in the industry. We strive to make a positive impact on the lives of our employees by establishing an inclusive, caring and friendly work environment. We encourage the continued education and skill development of our teams and offer advancement opportunities at a global division. If you're looking for a fast paced, collaborative environment where you can be at the cutting edge of technology Parker Chomerics is for you. This position is responsible for leading the development of new customer sales to meet the overall business objectives. Work closely with customers to develop new programs and delivery a premier customer experience.

Responsibilities

• Lead the development of new customer sales to meet overall business objectives.
• Work closely with customers to develop new programs and deliver a premier customer experience.
• Accountable for contract, delivery, quality performance, and relationship management for assigned OEM customers.
• Act as the main point of contact for the customer and all affiliated products, projects, escalations, and performance metrics.
• Manage and serve as the customer advocate to ensure effective product management processes, schedules, costs, resources, and commitments to customers are met.
• Collaborate with cross functional and divisional teams internally to facilitate timely execution of customer needs.
• Support internal and external leadership level discussions, reviews, and negotiations as an essential advocate for the customer and the business relationship.
• Drive sales growth globally with key customers in the market segment.
• Identify new business development opportunities of targeted segments and create go to market strategies to win new business.
• Coordinate application engineering support of key programs.
• Interact with marketing communications team to establish targeted marketing campaigns.
• Work collaboratively with senior management to drive results.
• Ensure customer requirements and contractual obligations are met.
• Lead the development of program plans covering mature and new product development programs.
• Participate in program planning efforts; direct all phases of programs throughout the program lifecycle.
• Respond to all customer requests and serve as the primary point of contact for all product activities, status, escalation, and problem resolution.
• Serve as key host, presenter, and facilitator at major program reviews.
• Act as a consultant to management on specific programs or overall program management.
• Establish goals and objectives required to complete programs.
• Provide mentoring within program management and leadership to varied project teams.
• Evaluate and monitor competition and recommend strategies for market share growth for global customers.
• Collaborate closely with product line management, operations, and sales to assure plans are aligned and executed.
• Develop marketing programs and campaigns to attract potential customers and drive new opportunities in current customers.
• Support sales cycle with key deliverables including presentations, project management, and other collateral to support sales team.
• Drive sales team to penetrate key accounts and coordinate global efforts to close new business opportunities.

Requirements

• 4-year Bachelor's Degree in engineering, sciences, business or related field required.
• 0-2+ years of experience of demonstrated ability to perform the essential customer management functions of the job.
• Solid knowledge of marketing practices and strategies with emphasis on customer acquisition and retention a plus.
• Demonstrated knowledge of contracts and pricing agreements to facilitate customer contract negotiations a plus.
• Comfortable managing through change and working in a fast-paced dynamic environment.
• Demonstration of excellent writing and presentation skills to internal and external audiences.
• Proven success in managing multiple projects and priorities simultaneously within short timelines.
• Must be a US Citizen or have US Permanent Resident Status.

Nice-to-haves

• MBA or advanced degree a plus.
• Solid knowledge of marketing practices and strategies with emphasis on customer acquisition and retention a plus.
• Demonstrated knowledge of contracts and pricing agreements to facilitate customer contract negotiations a plus.

Benefits

• Encouragement of continued education and skill development.
• Advancement opportunities at a global division.