Customer Program Manager

Irdeto - Detroit, MI

Full-time - Mid Level

Detroit, MI

Professional, Scientific, and Technical Services

About the position

The Customer Program Manager at Irdeto serves as a crucial link between customers, partners, product managers, sales, and engineering teams, ensuring the successful delivery of complex customer projects. This role involves managing end-to-end solutions for the Fleet team within the Connected Transport Business Unit, providing ongoing account management and customer support, and contributing insights to enhance product offerings.

Responsibilities

• Planning and managing customer program launches, delivery schedules, and milestones.
• Collaborating with internal teams to address risks, maintain change logs, and align roadmaps with goals.
• Leading customer support activities, including product installation, training, and issue resolution.
• Conducting account management activities and providing commercial responses to customers as needed.
• Traveling to customer sites for business reviews and field support if required.
• Contributing insights to enhance product quality and scalability for production and commercial needs.

Requirements

• Experience in program/project management of automotive electronics or within the commercial fleet industry with a focus on customer-facing roles.
• A technical background with experience in vehicle electronics, systems, or related fields.
• Proficiency in project management tools and customer-facing presentations.
• Strong problem-solving skills and the ability to manage customer interactions to a successful conclusion.
• Experience with mobile applications and cloud interfaces to troubleshoot issues effectively.
• Detail-oriented with strong written and verbal communication skills.
• Bachelor's degree in a technical or business field (or equivalent experience).
• PMP certification or basic understanding of Agile methodologies is a plus.
• Ability to travel to customer sites on occasion.

Nice-to-haves

• PMP certification or basic understanding of Agile methodologies.

Benefits

• An international and multicultural environment where diversity and inclusivity are celebrated and embraced.
• Professional educational opportunities and training program.
• Innovation sabbatical.
• Volunteer Day.
• On the job coaching and mentoring.
• Flexible work arrangements - via our Work Hard Anywhere policy.
• US$ 500 net for your home office setup after you passed your trial period.