Customer Program Specialist

$70,000 - $70,000/Yr

Electrical Equipment Company - Norfolk, VA

Full-time - Entry Level

Norfolk, VA

Merchant Wholesalers, Durable Goods

About the position

The Customer Program Specialist at Electrical Equipment Company (EECO) is a pivotal role focused on building strong relationships with customers and vendors in the industrial/electrical sector. This position offers an opportunity to work in a supportive team environment, where the specialist will manage customer inventories, implement storeroom solutions, and drive sales growth through exceptional customer service and tailored solutions. The role emphasizes career growth and stability within a company known for its strong employee tenure and positive culture.

Responsibilities

• Understand Customer Goals and provide tailored options to meet their needs.
• Maintain Customer Inventory Master Sheets, conducting crib crawls as needed.
• Implement, organize, and maintain customer storerooms in accordance with Scope of Work.
• Work closely with the Customer Success Team on continuous improvement activities.
• Create and set up bin labels on required cadence.
• Build relationships with vendors to increase EECO MRO sales, expand existing programs, and secure new programs.
• Develop storeroom growth plans to identify, understand influences, demonstrate advantages, and convert product lines serviced by competitors in existing EECO storeroom programs.
• Deliver exceptional customer service and sales amplification.
• Handle pricing, quotes, delivery, and expedites.
• Resolve pricing concerns and other issues, coordinating with the Key Account Manager (KAM) and other internal teams as needed.
• Identify and qualify sales opportunities, engaging the KAM when applicable.
• Proactively manage pricing agreements and customer pricing files to maximize gross profit and notify customer of any pricing changes.
• Continuously seek to understand customer needs and challenges, offering product and service solutions that generate value.
• Act as a liaison across departmental boundaries to enhance efficiencies and remove challenges impacting customer service.

Requirements

• 2 or more years of sales experience in an industrial/electrical environment with vendor management.

Benefits

• Competitive pay: Starting pay from $60,000 up to $70,000, dependent on experience.
• 3 weeks of PTO the first year.
• Short term & long-term disability coverage.
• Life insurance.
• 401k with company match up to 6%.
• Tuition reimbursement.