Customer References Manager, Global Services Product Marketing and Messaging

$72,600 - $155,200/Yr

Amazon - Seattle, WA

Full-time - Mid Level

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Customer References Manager for Global Services Product Marketing at Amazon Web Services (AWS) is responsible for developing and delivering customer references and content that highlight the transformative impact of AWS Global Services on businesses. This role involves creating customer-facing materials such as case studies, presentations, and videos, aimed at educating customers about AWS offerings. The ideal candidate will have a strong marketing background, excellent communication skills, and the ability to manage multiple projects effectively in a fast-paced environment.

Responsibilities

• Identify customer success stories and cultivate references across a variety of customers/personas.
• Develop relevant, technically accurate reference assets and marketing materials in a variety of content mediums (case studies, presentations, videos).
• Produce materials that clearly communicate value proposition and aligns with our brand.
• Edit all customer references content to ensure proper AWS messaging, tone, and voice.
• Ensure all customer references content and copy developed by internal writers, freelancers, or third-party agencies maintains consistency in voice, messaging, accuracy, and meets our high standards.
• Evaluate, measure and report on strategic effectiveness and ROI for overall program efforts.
• Work effectively across teams within marketing, product, and sales to achieve joint business goals.
• Manage multiple priorities as an independent, self-starter with excellent time management within a rapidly evolving business.

Requirements

• 4+ years of professional non-internship marketing experience
• Experience using data and metrics to measure impact and determine improvements
• Experience using Microsoft Excel to manipulate and analyze data
• Experience building, executing and scaling cross-functional marketing programs
• Experience managing budgets
• Experience managing external partners to develop marketing programs
• Excellent interpersonal and written communication skills

Nice-to-haves

• Experience in library services
• Time management skills

Benefits

• Flexible schedule
• Work-life balance
• Mentorship & career growth opportunities
• Diversity and inclusion programs
• Employee-led affinity groups
• Ongoing events and learning experiences