Customer Relations Specialist

$37,690 - $41,600/Yr

Suburban Propane

Full-time - Entry Level

1,001-5,000 employees

Waste Management and Remediation Services

About the position

The Customer Relations Specialist plays a crucial role in delivering exceptional customer service, enhancing customer retention, and acquiring new customers. This position serves as the primary contact for customers, managing both inbound and outbound sales and service calls, resolving issues, identifying customer needs, and maintaining accurate customer records.

Responsibilities

• Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times
• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
• Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
• Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
• Effectively manage customer account data which includes setting up new accounts and maintaining related data

Requirements

• Minimum of 3 years of experience in a customer service role
• Minimum of a High School diploma or GED preferred
• Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
• Ability to multi-task and prioritize assignments in a team environment

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Paid vacation
• Personal and sick pay
• Tuition assistance
• Online learning opportunities and training
• 401(k) with company match and immediate vesting