Customer Relations Specialist

R-Tech Tool And Machine - Wamego, KS

Full-time

Wamego, KS

Fabricated Metal Product Manufacturing

About the position

The Customer Relations Specialist at [Company Name] is responsible for enhancing customer service and operational efficiency within a leading machine and fabrication metal shop. This role involves managing customer interactions, processing orders through ERP systems, and collaborating with management to optimize procurement strategies and quality assurance in a manufacturing environment.

Responsibilities

• Act as the primary point of contact for customers, handling inquiries and resolving issues related to orders, pricing, and specifications for fabricated metal products.
• Assist in preparation of quotes based on customer requirements and internal cost structures.
• Enter customer orders and schedule due dates within the ERP system, ensuring timely processing and communication with production teams.
• Build routers in the ERP system based on customer prints and specifications, ensuring accurate routing for fabrication processes.
• Conduct data entry into ERP and Excel spreadsheets, maintaining precise records of customer transactions, quotes, and inventory levels.
• Collaborate with management to develop and implement effective procurement strategies that optimize supplier relationships and reduce costs.
• Work with engineering and production teams to ensure customer requirements are met and communicated effectively.
• Monitor and maintain quality standards for products, ensuring compliance with industry regulations and company policies.
• Conduct regular reviews of processes related to order entry and procurement to ensure accuracy and efficiency.
• Assist in managing supplier relationships, evaluating performance, and negotiating costs to support procurement strategies.
• Help maintain accurate inventory levels, ensuring timely restocking and minimal disruptions in production.
• Monitor and maintain tool crib inventory levels.
• Create purchase orders.
• Monitor and maintain steel inventory levels.

Requirements

• Experience with ERP systems and data entry.
• Strong understanding of procurement strategies and quality assurance in a manufacturing environment.
• Experience in inventory management.