Customer Relationship Coordinator

Brambles - Orlando, FL

Full-time - Mid Level

Orlando, FL

10,001+ employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Customer Relationship Coordinator at Brambles Group serves as the primary point of contact for customer needs, managing customer service requests and ensuring timely resolution of issues. This role involves proactive communication with customers, vendors, and internal partners to enhance customer experience and account health. The Coordinator will handle urgent fulfillment-related issues, provide logistics support, and facilitate effective relationships across various stakeholders, contributing to the overall efficiency and sustainability of the supply chain.

Responsibilities

• Actively manage inbound and outbound calls and emails to ensure timely action on customer requests.
• Autonomously manage the daily funnel of urgent fulfillment-related issues within the assigned region.
• Proactively notify customers of 'at-risk' deliveries or collections in a timely manner.
• Establish and maintain effective relationships with customers, Logistics, Operations, Sales, and Account Managers.
• Provide logistics support and act as a liaison between the customer and Container Logistics for e-loads, delays, or amendments.
• Ensure optimal customer account health across various programs and systems.
• Support program implementation through customer education and KPI tracking.
• Provide program-specific support to Account Managers regarding risk priorities and account monitoring.
• Resolve queries, discrepancies, and disputes related to billing, supporting Finance in addressing overdue accounts receivable.
• Log product, quality, and service failures into Salesforce and escalate to Supply Chain for resolution.
• Perform supplier maintenance tasks such as business reviews and account monitoring.

Requirements

• Business related college degree or equivalent experience.
• 3 - 5 years of customer service, supply chain, or account management experience.
• Technical proficiency in SAP, Salesforce, BlueView, Blue Yonder, FourKites, MyCHEP, BRIX, and PowerBI.
• Strong interpersonal and communication skills.
• Attention to detail and strong analytical skills.
• Ability to multi-task and manage time effectively.
• Intermediate MS Office skills (Outlook, Excel, PowerPoint).
• Knowledge of the manufacturer/retail industry and supply chain.

Nice-to-haves

• Spanish language proficiency is desirable.
• Supply Chain / Logistics qualification is preferred.

Benefits

• Hybrid work model allowing flexibility in work location.
• Opportunities for professional development and training.