Customer Relationship Manager/Budget Analyst

Electronic Consulting Services - Reston, VA

Full-time - Mid Level

Reston, VA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

ECS is hiring a Customer Relationship Manager (CRM) with budget analyst and/or acquisition experience to work in support of a financial and acquisition systems operational environment for an Intelligence Community customer. This opportunity is ideal for budget analysts and program analysts with federal acquisition program experience. The CRM will provide support, analysis, research, issue resolution, and advice into exceptionally complex problems and processes relating to financial and acquisition systems. This position works in a cross-functional team environment with government and contractor personnel. The role requires timely on-site customer relations for users, with the ability to understand customer needs, identify problems, and provide constructive acquisition resolutions. Excellent speaking, listening, and writing skills are essential to interact well with customers. The CRM will be responsible for prompt responses to customer queries and the timely implementation of financial solutions and issue resolution. Additionally, the position involves end-user support and interface management for financial systems, ensuring successful transaction processing, query development, and troubleshooting. Knowledge of Federal acquisition processes is crucial, as is the ability to create and facilitate training modules related to the Financial Accounting System, Defense Travel System (DTS), and/or Government Purchasing Card (GPC) processes. The CRM will collaborate with the financial accounting system vendor or work independently to troubleshoot complex problems for the customer. Furthermore, the role includes developing Standard Operating Procedures (SOPs) that document processes related to the financial system and working closely with the GPC Program Management Office (PMO) to support end-of-fiscal-year activities, as well as assisting with monthly reconciliation of GPC accounts.

Responsibilities

• Timely on-site customer relations for users.
• Understand customer needs, identify problems, and provide constructive acquisition resolutions.
• Respond promptly to customer queries and implement financial solutions and issue resolution.
• Provide end-user support and interface management for financial systems.
• Support successful transaction processing.
• Develop queries and troubleshoot issues.
• Create and facilitate training modules related to the Financial Accounting System, DTS, and GPC processes.
• Collaborate with the financial accounting system vendor to troubleshoot complex problems.
• Develop Standard Operating Procedures (SOPs) for financial system processes.
• Support end-of-fiscal-year activities with the GPC PMO.
• Assist with monthly reconciliation of GPC accounts.

Requirements

• Bachelor's Degree.
• Junior-mid level PeopleSoft Functional Financials experience.
• Ability to provide Tier 2-3 Service Desk support.
• Outstanding customer service skills with the ability to multi-task.
• Outstanding communication skills.
• Ability to work well in a team environment.

Nice-to-haves

• Prior budget analyst experience supporting federal systems is desired.
• Ability to work in a fast-paced environment.
• Ability to lead testing initiatives for releases as needed.
• Experience with PeopleSoft Financials or other government financial accounting system.
• Knowledge in the DTS transaction processes.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.
• Affirmative action for minorities, women, disabled persons, and veterans.