Electronic Consulting Services - Reston, VA
posted 3 months ago
ECS is hiring a Customer Relationship Manager (CRM) with budget analyst and/or acquisition experience to work in support of a financial and acquisition systems operational environment for an Intelligence Community customer. This opportunity is ideal for budget analysts and program analysts with federal acquisition program experience. The CRM will provide support, analysis, research, issue resolution, and advice into exceptionally complex problems and processes relating to financial and acquisition systems. This position works in a cross-functional team environment with government and contractor personnel. The role requires timely on-site customer relations for users, with the ability to understand customer needs, identify problems, and provide constructive acquisition resolutions. Excellent speaking, listening, and writing skills are essential to interact well with customers. The CRM will be responsible for prompt responses to customer queries and the timely implementation of financial solutions and issue resolution. Additionally, the position involves end-user support and interface management for financial systems, ensuring successful transaction processing, query development, and troubleshooting. Knowledge of Federal acquisition processes is crucial, as is the ability to create and facilitate training modules related to the Financial Accounting System, Defense Travel System (DTS), and/or Government Purchasing Card (GPC) processes. The CRM will collaborate with the financial accounting system vendor or work independently to troubleshoot complex problems for the customer. Furthermore, the role includes developing Standard Operating Procedures (SOPs) that document processes related to the financial system and working closely with the GPC Program Management Office (PMO) to support end-of-fiscal-year activities, as well as assisting with monthly reconciliation of GPC accounts.