Customer Relationship Manager/Budget Analyst

$90,000 - $100,000/Yr

Shine Systems - Reston, VA

Full-time - Mid Level

Reston, VA

Professional, Scientific, and Technical Services

About the position

The Customer Relationship Manager (CRM) with Budget Analyst experience at Shine Systems is responsible for providing support and analysis in a financial and acquisition systems operational environment for an Intelligence Community customer. This role involves working closely with government and contractor personnel to resolve complex issues, support customer needs, and ensure successful transaction processing within financial systems.

Responsibilities

• Provide timely on-site customer relations for users.
• Understand customer needs, identify problems, and provide constructive acquisition resolutions.
• Respond promptly to customer queries and implement financial solutions and issue resolutions.
• Manage end user support and interface for financial systems.
• Support successful transaction processing and troubleshoot queries.
• Create and facilitate training modules related to financial systems and processes.
• Collaborate with the Financial Accounting System vendor to troubleshoot complex problems.
• Develop Standard Operating Procedures (SOPs) for financial system processes.
• Assist the GPC PMO and customers with monthly reconciliation of GPC accounts.
• Work well in a cross-functional team environment.

Requirements

• BA/BS with 8 years' experience.
• Current minimum TS with the ability to obtain an SCI security clearance with CI polygraph.
• Junior-mid level PeopleSoft Functional Financials experience.
• Ability to provide Tier 2-3 Service Desk support.
• Outstanding customer service skills with the ability to multi-task.
• Outstanding communication skills.
• In-depth knowledge in at least 3 of the following ORACLE modules: PO, AP, GL, KK, AR, BI, AM, PC, CA.
• Ability to lead testing initiatives for releases as needed.

Nice-to-haves

• Knowledge in the Defense Travel System (DTS) transaction processes.
• Experience with PeopleSoft Financials or other Government Financial Accounting System.
• Prior Budget Analyst experience supporting federal systems.