Customer Relationship Manager - Community Bank Byford & Districts - WA

Bendigo and Adelaide Bank

Full-time - Mid Level

Credit Intermediation and Related Activities

About the position

The Customer Relationship Manager at Bendigo Bank is responsible for ensuring customer success by providing relevant financial products and services that meet their needs. This role involves driving business growth through business development activities, processing, and assessing loans, while also fostering strong relationships within the branch and leading alongside the Branch Manager. Community involvement is essential, and participation in out-of-hours community events may be required.

Responsibilities

• Provide relevant financial products and services to meet customer needs.
• Drive business growth through customer acquisition and quality referrals.
• Process and assess loans effectively.
• Develop strong working relationships within the branch.
• Provide leadership alongside the Branch Manager to achieve holistic outcomes for customers.
• Engage in community involvement and attend local events.

Requirements

• Experience in consumer lending and assessing customer needs.
• Demonstrated history of achieving strong sales results.
• Highly developed relationship building skills.
• Willingness to engage in local community activities.
• Effective communication skills with customers face-to-face and over the phone.

Nice-to-haves

• Passion for lending and business development.
• Experience in leadership and mentoring roles.

Benefits

• On-the-job training and external development opportunities.