Customer Requirement Engineer Manager

Metallus - Canton, MI

Full-time - Senior

Hybrid - Canton, MI

Primary Metal Manufacturing

About the position

Joining the Metallus team means becoming part of a legacy that dates back over a century. We are an industry leader, manufacturing the cleanest steel in the world for companies in the industrial, aerospace and defense, automotive, and energy markets. This position is eligible for a hybrid work schedule. Relocation may be offered for this position.

Responsibilities

• Manage a staff of engineers and analysts to define product characteristics, answer technical customer inquiries, conduct thorough metallurgical/dimensional analysis of customer and industry specifications, create/manage new items, and assist with capability evaluations.
• Provide technical decision-making support to Sales, Manufacturing, Application Development/New Business Development, Product Management, and Internal/External Customers.
• Collaboratively develop new front-end processes with internal stakeholders in support of Metallus' multi-metal strategy, new product offerings, and sale directives.
• Standardize inquiry/quotation processes for the procurement of external services, eliminate inefficiencies, and reduce negative impact on the overall turn-around time.
• Support the resolution of customer claims through root cause analysis and drive implementation of robust corrective actions.
• Lead capability focused meetings with internal and external customers, convey technically sound data stories to non-technical audiences.
• Provide strong technical skills and able to work with large datasets to assist the organization in the execution of ad hoc data analytics.
• Foster a culture to drive continuous improvement with an emphasis on process efficiencies and front-end business applications, including championing project opportunities and transformational initiatives.
• Engage at all levels of the organization with the ability to work across silos to communicate common goals, solicit information, and gain consensus and buy-in.
• Lead capability focused meetings/projects with internal (manufacturing and commercial) partners and be able to convey technically sound data stories to non-technical audiences.
• Work closely with internal stakeholders to understand design critical customer requirements, identify cost improvement opportunities, and data analytics.

Requirements

• Bachelors Degree in Material Science, Engineering, or a related field with at least 12 years of experience in steel industry processes and products.

Nice-to-haves

• Masters Degree in Material Science, Engineering, or Business with at least 10 years of experience in steel industry processes and products.