Customer Resolution Associate (Part-Time)

Lowe's Companies - Mercerville, NJ

- Entry Level

Mercerville, NJ

10,001+ employees

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Market Delivery Associate, you'll be collaborating with team members in-office to solve logistic challenges and deliver an exceptional customer experience. Your contributions directly affect customer satisfaction and brand loyalty, ensuring that our delivery operations meet and exceed customer expectations. When customer issues pop up, you'll be there to jump in, find quick solutions, and build solid relationships. Your role is vital in making sure things run smoothly in the fast-paced world of deliveries.

Responsibilities

• Support delivery operations for internal (stores/contact center) and external customers (DIY and Pro Customers).
• Communicate with customers to gather feedback and enhance in-home delivery experiences.
• Handle multiple tasks in a fast-paced environment, delivering business results.
• Utilize knowledge of Home Delivery XDT operations.
• Perform daily tasks such as working alerts and queues, processing customer order changes, and utilizing multiple order management systems.
• Manage customer escalated issues and Executive Care opportunities for immediate resolutions.
• Collaborate with third-party logistics service providers, Lowe's Supply Chain teams, distribution nodes, and store operations.
• Demonstrate effective problem-solving, change adoption, teamwork, and empowerment skills.
• Build and maintain business relationships with Retail and Lowe's Pro partners.
• Possess good oral and written communication skills, proficient in Microsoft Office applications.
• Maintain continuous dialogue with third-party logistics vendor partners to address and resolve claims and complaints.
• Work on assigned cases through the case management system to ensure resolution of customer issues.

Requirements

• High school diploma or equivalent.
• 1 year of directly related experience.

Nice-to-haves

• Strong oral and written communication skills.
• Familiar with Microsoft Office applications.
• Previous experience in Home Delivery or Market Delivery operations.
• Proficient in customer service, call center operations, customer support, and resolving customer issues.
• Demonstrated ability to handle multiple tasks in a fast-paced environment.
• Effective problem-solving and team collaboration skills.

Benefits

• Paid time off for vacations, holidays and sick time.
• Access to top-tier medical, dental and vision insurance.
• Rewarding bonus opportunities.
• Comprehensive benefits designed to help you shape your future.