First American Financial-posted 12 months ago
Full-time • Entry Level
Remote • Grove City, OH
Insurance Carriers and Related Activities
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The Customer Resolutions Specialist is responsible for providing high-level customer service by researching and resolving customer escalations through various communication channels. This role focuses on assessing customer complaints, troubleshooting issues, and ensuring thorough documentation of escalations while maintaining compliance with company guidelines. The position does not involve direct account management but requires effective communication and problem-solving skills to address customer needs and enhance satisfaction.
