Customer Sales and Service Representative

Applied Industrial Technologies - Weirton, WV

Full-time - Entry Level

Weirton, WV

Fabricated Metal Product Manufacturing

About the position

The Customer Sales and Service Representative at Applied Industrial Technologies is responsible for providing expert assistance to customers, addressing their inquiries, and building long-term business relationships. This role focuses on delivering exceptional customer service in a service and parts center environment, where quick and efficient problem-solving is essential, especially during equipment breakdowns. The position offers a clear growth path towards sales or management careers within a global industrial distribution company.

Responsibilities

• Assist customers by phone and in person at the facility.
• Clarify customer needs, conduct research, and recommend parts after gaining experience.
• Meet and exceed monthly sales goals while enhancing customer satisfaction.
• Process quotes, take orders, and provide post-order service.

Requirements

• 6 months of customer service experience preferred.
• Desire to increase knowledge in industrial distribution products.
• Excellent telephone skills.
• Ability and desire to learn new systems and processes quickly.
• Enjoys working with computers, including basic knowledge of Microsoft Office (specifically Outlook & Excel) and comfortable with Google search engine.
• High school diploma or equivalent.
• Valid driver's license and clean driving record (MVR).
• SAP / ERP experience preferred but not required.
• Some knowledge of industrial distribution products and hydraulics preferred but not required.

Nice-to-haves

• Knowledge of industrial distribution products and hydraulics.

Benefits

• Competitive base salary with incentive opportunities.
• Paid time off.
• Tuition reimbursement.
• Training and development opportunities.