Customer Sales and Service Representative

Shoppa's Material Handling - Kansas City, MO

Full-time - Entry Level

Kansas City, MO

Motor Vehicle and Parts Dealers

About the position

The Customer Sales & Service Representative (CSS Rep) at Shoppa's Material Handling Inc. is responsible for driving growth in parts, service, and rental sales while expanding the customer base. This role involves executing business plans, targeting prospects, and exceeding annual sales goals. The CSS Rep will build strong customer relationships through aftermarket services, including service agreements and fleet analysis, requiring professionalism, excellent communication skills, and outstanding customer service.

Responsibilities

• Track and follow-up on service quotes both internally and externally
• Generate service quote completion metrics
• Promote follow-up with sales representatives
• Track, review, and record 'Prospect Accounts' monthly progress
• Manage, track, and resolve customer disputes
• Manage the Units in Operation program to determine service market share
• Create weekly, monthly, and yearly visitation note reports and review account coverage
• Manage and audit delivery checklists of new and used units
• Liaison between sales team and department managers
• Gather information for disputes and send to reps in the field
• Point of contact for sales representatives in the field
• Manage, update, and audit account status reports
• Minimize and resolve 'on hold' status of accounts
• Track and submit sales team commissions
• Any other duties assigned by the company

Requirements

• Bachelor's or Associate's degree required
• 2-4 years experience in sales required; 5-8 years' experience in material handling industry preferred
• Ability to consider all aspects of selling including vendor relationships, profit and loss concepts, and long & short-term goals of the company
• Great interpersonal skills and a team player mentality
• Strong communication and presentation skills
• Able to meet deadlines and highly detail oriented
• Advanced knowledge of Microsoft Office Suite: Excel, Word, Outlook, PowerPoint; MS Navision preferred

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Referral program