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1110-Applied Industrial Technologies - Scottsboro, AL
posted about 2 months ago
About the position
The Customer Sales & Service Representative role at Applied Industrial Technologies involves providing expert assistance to customers, building ongoing business relationships, and ensuring customer satisfaction through effective communication and problem-solving. This position is integral to the service and parts center, where the ability to quickly identify and provide the right parts or solutions is crucial, especially during equipment breakdowns. The role offers opportunities for career advancement in sales or management, making it an excellent starting point for motivated individuals.
Responsibilities
- Assist customers by phone and in person at our facility
- Help customers get the parts they need
- Interact extensively with customers to clarify their needs, research, and recommend parts
- Meet/exceed monthly sales goals while increasing customer satisfaction
- Provide quotes
- Take orders
- Provide post order service
- Physically measure specs on a wide variety of parts
Requirements
- Minimum 6 months of customer service experience
- Mechanical and mathematical aptitude
- Excellent telephone skills
- Ability and desire to learn new systems and processes quickly
- Strong computer skills, particularly Excel
- High school diploma or equivalent
- Valid driver's license and clean driving record (MVR)
- SAP / ERP experience, preferred
- Knowledge of industrial distribution products and hydraulics, preferred
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunities for advancement
- Paid holidays
- Tuition reimbursement
- Vision insurance
