Customer Sales & Service Representative I, Front Counter (Non-Retail)

MediaCom - Iowa City, IA

Full-time - Entry Level

Iowa City, IA

1,001-5,000 employees

Telecommunications

About the position

The Customer Sales & Service Representative I, Front Counter (Non-Retail) at Mediacom is responsible for providing a positive in-person customer experience by addressing customer inquiries and resolving issues related to billing, services, and products. This role involves direct customer support, ensuring adherence to company policies and procedures, and maintaining a professional demeanor while interacting with customers.

Responsibilities

• Interact with customers in person to answer inquiries and solve problems regarding billing, services, and products.
• Utilize appropriate sales and retention guidelines to process customer requests to add or disconnect services.
• Troubleshoot basic service issues and schedule on-site service calls when necessary.
• Receive and process customer payments, balance cash drawer, and post customer adjustments.
• Issue and receive equipment from customers.
• Maintain customer site equipment and inventory controls according to policy and procedures.
• Demonstrate courtesy and patience in customer relations, explaining all phases of billing, products, and services offered.
• Maintain a neat work area and conduct oneself in a respectable and courteous manner.
• Regular attendance is required.
• Perform other duties as directed or required by the supervisor.

Requirements

• High school diploma or GED required; Associates degree preferred.
• 1-3 years' experience in retail and/or consumer sales required.
• 3 plus years' customer service & cash handling/reconciliation experience preferred.
• Exceptional relationship-building skills.
• Excellent communication skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Effective cash handling skills.
• Valid driver's license and satisfactory driver record may be required for some locations.
• Intermediate to advanced PC skills.
• Sales ability and willingness to meet sales goals.
• Ability to stand for long periods.
• Occasional travel to other sites within the region may be required.
• Ability to work evenings, weekends, and holidays as needed.

Benefits

• Health, vision, and dental insurance
• Paid vacation, holidays, and flex paid time off
• 401K with generous company match
• Employee discounts on Mediacom services
• Reimbursement of internet/cable services where Mediacom services are not available
• Education Enrichment up to $5,000 per year for qualified employees
• Employee Wellness Program