Customer Sales & Service Representative I - Position Starts January 27th, 2025

$29,120 - $41,974/Yr

MediaCom - Springfield, MO

Full-time - Entry Level

Remote - Springfield, MO

1,001-5,000 employees

Telecommunications

About the position

The Customer Sales & Service Representative I position at Mediacom Communications involves providing exceptional customer service through various communication channels, including phone, email, and mail. The role focuses on answering customer inquiries, resolving billing issues, troubleshooting service problems, and selling Mediacom services. The position requires a commitment to training and development, with the first six months being on-site before transitioning to a hybrid work schedule.

Responsibilities

• Answer customer calls and provide a positive customer experience in a prompt and professional manner.
• Sell Mediacom services and resolve billing concerns.
• Troubleshoot service issues and schedule service and installation appointments.
• Interact with customers via telephone, email, mail, and fax.
• Assess customer needs and interests to present Mediacom products and services.
• Utilize appropriate sales and retention guidelines to process customer requests.
• Exceed or maintain minimum sales, quality, and productivity standards.
• Demonstrate courtesy and patience in customer relations.
• Receive and process customer payments.

Requirements

• High School Diploma or GED required; 2 Year degree preferred.
• 1-2 years prior work experience in a customer-facing role required.
• Basic knowledge of Microsoft Windows and experience using email programs.
• Strong customer service skills including listening and communication skills.
• Ability to work successfully while multi-tasking.
• Detail-oriented with strong organizational skills.
• Ability to type 30+ WPM.
• Experience in a dual-monitor environment preferred.

Nice-to-haves

• Technical support experience preferred; not required.
• Previous experience in an inbound call center environment preferred.

Benefits

• $1000 Sign-On Bonus!
• Paid on-the-job training and opportunity to promote!
• Company Provided Equipment!
• Hybrid schedule after training!
• Health, vision, and dental insurance!
• Paid vacation, holidays, and flex paid time off!
• 401K with generous company match!
• Pay increases through self-guided training!
• Monthly commission potential!
• Shift differential pay increase for evening shifts!
• Employee discounts on Mediacom services!
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Wellness Program!