Customer Serv Ops Associate

$46,114 - $72,072/Yr

Agilent Technologies - Wilmington, DE

Full-time

Wilmington, DE

Computer and Electronic Product Manufacturing

About the position

The Service Order Management Customer Service Operations Associate role at Agilent Technologies involves providing exceptional customer service to clients in the United States, Puerto Rico, and Canada. This position requires a motivated individual who can thrive in a fast-paced, diverse work environment, taking ownership of tasks while collaborating with internal and external partners. The associate will handle service requests, process orders, and maintain customer relationships, all while adopting a continuous improvement mindset.

Responsibilities

• Take ownership to resolve issues throughout the service request to billing cycle.
• Process service and sales orders.
• Interact with customers and business partners via phone calls, chat, and emails.
• Perform data integrity requests from systemizations, object creating, internal/demo requests and warranty.
• Work with Relocation & Education sales teams, from quoting, booking and invoicing to project handling.
• Research Billing and Invoice Inquiries as well as disputes.
• Grow and maintain customer relationships.
• Adopt/apply ‘Continuous Improvement' mindset by identifying improvement opportunities and driving implementation.
• Cross training to learn and perform Service Contract activities as business needs dictate.

Requirements

• Customer service experience and a strong interest in working directly with customers.
• Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus).
• SAP/CRM experience preferred.
• Positive attitude to delight customers, above and beyond the call of duty.
• Able to clearly articulate messages to a variety of audiences.
• Able to establish and maintain strong relationships.
• Time management in fast paced environment.
• Organizational skills to maximize productivity.
• Adapts to customer situation & different personalities.
• Work is accurate and with eye for detail.
• Seek to improve the job and provides solution-oriented feedback.
• Demonstrates business judgment by knowing when to work independently and when to collaborate.
• Ability to address complex issues that are in the best interest of the customer and the company.
• Positively handle stress that is typical in a customer service environment.

Nice-to-haves

• Bilingual a plus.

Benefits

• Eligibility for bonus, stock and benefits.