Customer Serv Rep 1

$17 - $27/Yr

Grange Insurance Group - Seattle, WA

Full-time - Entry Level

Hybrid - Seattle, WA

Insurance Carriers and Related Activities

About the position

Join Grange Insurance Association, a well-established leader in the insurance sector for over 130 years! Headquartered in the city of Seattle, with a footprint stretching across six Western states, we've been protecting families, farms, and businesses with unwavering commitment. As you embark on a fulfilling career with Grange, discover why our average employee tenure surpasses a decade. Make your mark with an organization that values quality, service, and the lasting impact you can bring! This is a hybrid position, requiring 2 days in the Seattle office.

Responsibilities

• Provide frontline support by promptly answering calls and emails regarding policies, claims, coverage issues, complaints, and general inquiries
• Research billing accounts for discrepancies, assist with payments, and process billing transactions
• Accurately set up new claims according to department criteria and process billing breakdowns for agents and policyholders
• Utilize reference materials and systems to provide accurate and efficient information. Prioritize and process incoming tasks and transactions
• Collaborate with internal departments to resolve customer issues and complete work
• Complete licensing and continuing education requirements. Assist with projects, special assignments, and other duties as assigned.

Requirements

• High school diploma or equivalent, and a minimum of one year of customer service experience, preferably in high volume call setting
• Ability to understand priorities and plan accordingly; organize and manage multiple tasks to meet deadlines
• Strong customer service orientation to support internal and external customers
• Strong self-motivation to work independently while working well with and coordinating with team members
• Takes pride in their work and value their efforts to help customers, team, and company providing exceptional customer experience
• Excellent verbal and written skills for effective communication
• Proficient PC skills including Microsoft Office suite, with the ability to learn new software
• Ability to enter data quickly with a high level of accuracy and strong attention to detail
• Ability to deal with confidential information and issues using discretion and judgement.

Nice-to-haves

• Working towards obtaining P&C agents license, insurance designation, or other higher learning within the field of insurance.

Benefits

• Pay Range: $17.87 to $27.38
• Flexible hybrid work schedule (2 days per week in Seattle office required)
• Medical, Dental, and Vision plans
• 401(k) plan with up to 5% match
• Employer sponsored LTD, life insurance, and AD&D
• Discretionary profit sharing and bonuses
• Fully subsidized ORCA card and/or free parking for Seattle employees
• Education Reimbursement
• On-Site Fitness Center
• Opportunities for career growth and advancement within the organization
• A supportive and collaborative work environment
• Ongoing training and professional development opportunities.