Customer Serv/Retail Admin

Southern States Cooperative - Georgetown, KY

Full-time - Entry Level

Georgetown, KY

Repair and Maintenance

About the position

The Customer Service/Retail Admin position at Southern States Cooperative, Inc. involves performing a variety of customer service and business office functions within an agronomy, farm supply, member co-op, and/or petroleum location. This role ranges from entry-level customer support and bookkeeping to senior-level customer relations and office administration, depending on the business volume and number of locations supported. The position requires effective communication, organizational skills, and the ability to handle various administrative tasks to support both customers and internal teams.

Responsibilities

• Assist management and staff, vendors, suppliers, customers, sales team, and other business partners with inquiries regarding daily operations.
• Answer primary business phone and email account, providing information regarding order status, product availability, services, and current initiatives.
• Contact customers via telephone to assist with issues and questions about products and services.
• Maintain web pages for location and assist customers with their online portal.
• Open, sort, and distribute US mail and parcel deliveries; process delivery tickets and work orders.
• Accurately enter order information into the system and communicate details according to location/company procedures.
• Schedule delivery and/or service appointments for new and recurring orders.
• Perform various office accounting functions and system reconciliation according to established procedures.
• Support accounts receivable billing and generate invoices in a timely manner.
• Prepare reports, spreadsheets, general correspondence, and other materials; proofread for accuracy.
• Maintain databases and master files from internal and external sources, ensuring data integrity.
• Perform checkout transactions as needed, utilizing point of sale equipment.
• Proactively identify opportunities to assist customers and facilitate efficient service.
• Support the inventory management process and monitor inventory levels in the system.
• Maintain inventory of office supplies and place orders as needed.
• Organize various events including conferences and meetings.
• Assist management with administrative aspects of hiring and onboarding new hires.
• Process payroll for location employees and maintain payroll records.
• Support employees utilizing Knowledge Master Training and maintain training databases.
• Prepare documentation for travel reimbursement and corporate credit card expenses.
• Demonstrate teamwork by supporting customers and coworkers in various functions.
• Work safely and comply with OSHA Regulations and EHS standards.

Requirements

• Effective knowledge of general accounting principles.
• Ability to apply business office and operations policies and procedures consistently.
• Knowledge of SSC products, services, and business systems.
• Strong communication skills with customers and counterparts in a professional manner.
• Ability to communicate clearly and effectively in writing and verbally.
• Operational knowledge of office equipment and tools.
• Computer literacy skills to utilize business systems and software including MS Office.
• Ability to perform mathematical calculations with accuracy.
• Discretion when working with sensitive and confidential information.
• Ability to complete paperwork, reports, and other documentation in a timely manner.
• Effective organizational skills and attention to detail.
• Ability to prioritize and complete work within established deadlines.
• High level of professionalism and ability to work in a fast-paced team environment.
• Ability to work extended hours to meet business demands.
• Proficiency in speaking, reading, and writing the English language.
• Valid driver's license may be required.

Nice-to-haves

• Experience in a retail or customer service environment.
• Familiarity with agricultural products and services.
• Knowledge of inventory management systems.

Benefits

• Health insurance coverage.
• 401k retirement savings plan.
• Paid holidays and vacation time.