Customer Service Account Associate

$41,600 - $41,600/Yr

T-Mobile US - Oakland, CA

Full-time - Entry Level

Oakland, CA

Telecommunications

About the position

The Account Associate position at T-Mobile focuses on providing exceptional customer service through effective account management and resolution of customer inquiries. This role is designed for individuals looking to develop their skills in customer relations while contributing to customer loyalty and satisfaction. Account Associates will engage with customers to identify their needs, resolve issues, and promote additional services, all while adhering to company values and standards.

Responsibilities

• Provide effective and timely resolution of various customer inquiries and concerns.
• Build customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances.
• Deliver exceptional customer service using resource documentation for reference and the automated and training tools provided.
• Meet department productivity and quality standards.
• Approach each call with a can-do mindset and treat each customer with respect, courtesy, and a genuine desire to help.
• Complete training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role.

Requirements

• High School Diploma/GED (Required)
• 6 months customer service experience preferred (Preferred)
• Ability to work efficiently with multiple applications and computer screens simultaneously (Required)
• Knowledge of Windows (Microsoft Word, Excel, and PowerPoint preferred) (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs