Customer Service Account Manager

Allied National Services - Brooklyn Center, MN

Full-time

Brooklyn Center, MN

Administrative and Support Services

About the position

Allied National Services is seeking a Customer Service Account Manager to join our corporate office. This role is crucial for ensuring customer satisfaction and involves significant responsibility in coordinating vendor services and responding to customer service requests. The ideal candidate will be reliable, upbeat, and assertive, with a strong commitment to meeting client and company business requirements. The position requires effective communication over the phone and through email, as well as the ability to manage multiple tasks efficiently in a fast-paced environment. The Customer Service Account Manager will be responsible for ensuring the daily attendance of employees, scheduling special services, and confirming these services both pre and post. This role also involves responding to customer inquiries via phone and email, updating CRM software, and following up on equipment repairs and service issues. Additionally, the manager will process contractor invoices and play a key role in locating, vetting, hiring, and processing new contractors and employees. The office operates from 8:00 am to 4:30 pm, Monday through Friday, providing a structured work environment that supports work-life balance.

Responsibilities

• Ensuring daily attendance of employees
• Scheduling special services over the phone
• Pre and post confirming of special services over the phone
• Responding to emails and phone calls
• Updating CRM software
• Following up on equipment repairs
• Following up on service issues over the phone
• Processing contractor invoices
• Locating, vetting, hiring, and processing new contractors and employees

Requirements

• 2+ years' experience providing excellent customer service and client satisfaction in an office setting
• Strong work history (no job jumpers)
• Superior multi-tasking skills
• Assertive, confident, and good judgment to make sound decisions based on business needs
• Ability to prioritize in a fast-paced work environment
• Solid organizational, interpersonal, and communication skills
• Intermediate skills in Microsoft Excel
• Strong attention to detail and ability to engage in detailed follow-up in a high transaction business environment
• Management experience desired but not required
• Associates or bachelor's degree desired but not required
• Bi-Lingual (Spanish/English) desired but not required