Customer Service Account Manager

Allied National Services - Brooklyn Park, MN

Full-time

Brooklyn Park, MN

Administrative and Support Services

About the position

Allied National Services is seeking a Customer Service Account Manager to join our corporate office in Brooklyn Park, Minnesota. This role is crucial for ensuring customer satisfaction and maintaining effective communication between our clients and service vendors. The ideal candidate will be reliable, upbeat, and assertive, taking on significant responsibilities to meet the needs of our customers. The Customer Service Account Manager will coordinate vendor services primarily over the phone and respond to various customer service requests, ensuring that all services provided align with both client and company business requirements. In this position, you will be responsible for ensuring the daily attendance of employees, scheduling special services, and confirming these services both before and after they occur. You will also handle incoming emails and phone calls, update our CRM software, and follow up on equipment repairs and service issues. Additionally, processing contractor invoices and locating, vetting, hiring, and processing new contractors and employees will be part of your duties. This role requires a proactive approach to problem-solving and a commitment to delivering exceptional customer service. The office operates from 8:00 AM to 4:30 PM, Monday through Friday, providing a structured work environment that allows for a focus on customer needs and operational efficiency.

Responsibilities

• Ensuring daily attendance of employees
• Scheduling special services over the phone
• Pre and Post confirming of special services over the phone
• Responds to emails and phone calls
• Updates CRM software
• Follow up on equipment repairs
• Follow up on service issues over the phone
• Process contractor invoices
• Locate, vet, hire and process new contractors and employees

Requirements

• 2+ years' experience providing excellent customer service and client satisfaction in an office setting
• Strong work history (no job jumpers)
• Superior multi-tasking skills
• Assertive, confident and good judgment to make sound decisions based on business needs
• Ability to prioritize in a fast-paced work environment
• Solid organizational, interpersonal, and communication skills
• Intermediate skills in Microsoft Excel
• Strong ability to pay attention to detail and engage in detailed follow-up in a high transaction business environment
• Management experience desired but not required
• Associates or bachelor's degree desired but not required

Nice-to-haves

• Bi-Lingual (Spanish/English) desired but not required