Customer Service Account Representative I

$41,600 - $52,000/Yr

Robinson Pharma - Santa Ana, CA

Full-time - Entry Level

Santa Ana, CA

Food Manufacturing

About the position

The Customer Service Account Representative I at Robinson Pharma is responsible for maintaining relationships with current and potential accounts, resolving customer issues, and making recommendations for product enhancements to increase sales. This entry-level position involves processing customer orders, providing exceptional customer service, and collaborating with various teams to ensure business objectives are met.

Responsibilities

• Processes customer orders via phone, fax, and internet in a call center environment.
• Follows up with customers on quotes, orders, issues, and potential business.
• Provides exceptional customer service, including professional communication via phone, email, and fax.
• Maintains department profitability through research, analysis, trending, and defining problems and solutions.
• Works with customers, associates, sales team, and managers to plan and forecast future business.
• Sets objectives, plans, and follows up to ensure all goals are met on time.
• Maintains a clean and organized working area at all times.
• Follows up on customer order history as needed.

Requirements

• High School diploma/GED and/or some college
• 1-3 years of Customer Service work experience
• Excellent Communication Skills - able to speak clearly, concisely, and accurately
• Computer Skills (Intermediate level) proficient in MS Office (Excel, Power Point, Word, and Outlook).

Benefits

• Competitive Wages, starting at $20.00-$25.00/hour, depending on experience.
• Medical & Dental (company pays 75% of employees HMO plans)
• Discounted Vision
• 401k - match up to 3% of annual salary
• Paid Holidays
• Vacation Days
• Sick Days