Monsieur Touton Selection, Ltd. - Woodbridge, VA
posted about 2 months ago
Monsieur Touton Selection Ltd. is seeking a dedicated and organized Customer Service/Accounts Receivable Associate to join our team in Virginia. This full-time position is crucial for supporting our sales team and ensuring customer satisfaction. The successful candidate will report directly to the VA Operations Manager and will play a key role in interfacing with our third-party logistics companies. The ideal candidate will have a minimum of two years of experience in an office-based customer service role, with a strong emphasis on data entry and organizational skills. This role requires excellent attention to detail, time management, and the ability to communicate effectively with both customers and team members. In this position, you will be responsible for processing customer orders through various channels including calls, faxes, and emails. You will track shipments to ensure on-time delivery and maintain positive relationships with customers by resolving any issues that may arise. The role also involves checking product availability, processing returns and credits, and reviewing customer accounts receivable profiles before releasing orders. Your ability to manage daily pending orders will be essential in meeting customer expectations and ensuring a smooth operational flow. Monsieur Touton Selection values diversity and is committed to creating an inclusive and equitable working environment. We believe that every team member contributes to our diversity, which enriches our understanding and engagement with the world, helping us to identify challenges and deliver effective solutions.