Customer Service/Administrative Support

$35,360 - $35,360/Yr

Eastern Quality Foods - Apopka, FL

Full-time

Apopka, FL

Food and Beverage Retailers

About the position

The Customer Service / Administrative Assistant at Eastern Quality Foods plays a crucial role in supporting the sales team and ensuring efficient order processing. This position involves reviewing orders, communicating with sales representatives, and managing customer data, all while maintaining a high level of accuracy and attention to detail. The role is essential for maintaining inventory levels and facilitating smooth operations within the company.

Responsibilities

• Review all orders entered to ensure sufficient inventory is on hand
• Communicate with Sales Representative if any order changes are necessary
• Input any order changes requested by Sales Representative after ensuring Sales Manager's approval
• Access system data to provide timely and accurate information to the sales team
• Review any orders received after hours and release them for picking prior to the following morning
• Enter all sales orders into SAP by the following day
• Respond to intercompany requests for information
• Add new customer data into the system
• Communicate customer requests to drivers
• Keep General Manager informed of requests for information
• Deposit checks and reconcile accounts in Listaso
• Manage aging report and contact any accounts that are past due
• Keep account data current in SAP/Listaso and suggest improvements to AR processes
• Help standardize company procedures
• Generate and manage inventory, market, and accounting reports
• Identify KPIs to improve sales analysis and customer interactions
• Work closely with Sales Manager to create specials and features in Listaso
• Generate Purchase Orders and send confirmations to suppliers
• Check Sales Confirmations for accuracy
• Manage marketing communications

Requirements

• Ability to prioritize and meet deadlines in a fast-paced environment
• Detail-oriented and able to multi-task with strong communication skills
• Outstanding verbal and written communication skills
• Basic computer skills including Word, Excel, and Outlook

Nice-to-haves

• Bilingual
• Prior knowledge or experience with SAP
• Food distribution background

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance