Customer Service Administrator 2

$41,766 - $51,813/Yr

Southeastern Freight Lines - Nashville, TN

Full-time - Entry Level

Nashville, TN

5,001-10,000 employees

Truck Transportation

About the position

As a Customer Service Administrator 2, you will play a vital role in supporting the operational functions of the Service Center through intermediate level clerical duties. This position involves a variety of tasks related to customer service, appointments, dispatch support, payroll, and human resources, ensuring efficient service delivery and customer satisfaction.

Responsibilities

• Perform intermediate level clerical duties to assist in the operational function of the Service Center.
• Respond to customer inquiries regarding shipments, billing questions, and other service-related issues.
• Research and answer requests for information from internal customers or other Service Centers.
• Schedule delivery appointments and assist drivers with pick-up or delivery problems.
• Calculate hours worked and Linehaul miles, and compile driver hours of service.
• Complete driver log summaries and assist with generating manifests and closing loads.
• Enter closed, dispatched, and arrived loads into the computer system.
• Provide clerical support to Service Center Account Managers and Executives.
• Make follow-up calls to customers as requested and maintain the sales appointment schedule.
• Key pay data into the payroll system and assist with recruiting efforts for the Service Center.
• Coordinate new hire orientation and assist with training efforts by scheduling classes or ordering supplies.

Requirements

• High School Diploma or GED required.
• Ability to satisfactorily pass a background check and alcohol and drug test.
• 6 months of related experience and/or previous office experience.
• Strong customer relations skills to communicate effectively with internal and external customers.
• Ability to manage multiple tasks with interruptions.
• Computer skills and familiarity with Microsoft Office applications.

Nice-to-haves

• Previous experience with Customer Service.
• Familiarity with Microsoft Outlook and Microsoft Excel.
• Experience with multi-line phone systems.

Benefits

• Competitive pay ranging from $20.08 to $24.91 per hour.
• First shift work hours.